Privacy Policy - Quality Waste

Effective Date: 17/05/2025

At Quality Waste, we are committed to protecting your personal data and privacy. This policy outlines how we collect, use, and protect your information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Quality Waste provides professional waste management and recycling services across the UK, including WEEE disposal, IT recycling, hazardous waste handling, and secure data destruction.

Our registered office is:
Unit 13 Bugbrooke Business Park
Bugbrooke Road, Kislingbury
Northamptonshire, NN7 4UF
United Kingdom
Email: sales@qualitywaste.co.uk
Phone: 03330 386560

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2. What Personal Data We Collect

We may collect and process the following types of data:

• Contact details – name, email address, phone number
• Business information – company name, job title
• Service details – collection addresses, waste types, volumes
• Technical data – IP addresses, browser type, cookies (see below)
• Communication records – messages, emails, call notes

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3. How We Use Your Data

We use your data to:

• Provide waste collection and recycling services
• Respond to enquiries and provide quotes
• Issue invoices and manage accounts
• Send service updates or important information
• Maintain legal and regulatory compliance (e.g., hazardous waste documentation)
• Improve our services and website performance

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4. Lawful Basis for Processing

We only process your data where we have a lawful basis to do so. These include:

• Contractual necessity – to deliver the services you’ve requested
• Legal obligation – to comply with waste handling regulations
• Legitimate interests – to improve and manage our business
• Consent – where required, such as email marketing (opt-in only)

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5. Data Sharing

We do not sell or rent your data. We may share it with trusted partners only when necessary, such as:

• Licensed waste carriers or processors
• IT and software providers (e.g. CRM or invoicing systems)
• Legal or regulatory authorities where required by law

All partners are bound by strict confidentiality and data protection agreements.

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6. Data Storage & Security

We store data securely on protected UK-based servers or trusted GDPR-compliant platforms. We use encryption, firewalls, and strict access controls to protect your information.

We keep personal data only as long as needed for legal or operational reasons, then securely delete or anonymise it.

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7. Your Rights Under UK GDPR

You have the right to:

• Access the data we hold about you
• Request correction of incorrect or outdated information
• Request deletion of your data where appropriate
• Object to certain uses of your data
• Request data transfer to another provider (data portability)

To exercise any of these rights, contact us at:
Email: sales@qualitywaste.co.uk

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8. Cookies & Website Tracking

Our website may use cookies or tracking tools to improve user experience and analyse site traffic. You can control cookie preferences via your browser settings. For more details, see our Cookie Policy.

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9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on this page, with a revised effective date.

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10. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Data Protection Officer
Email: sales@qualitywaste.co.uk
Office Address:
Unit 13 Bugbrooke Business Park
Bugbrooke Road, Kislingbury
Northamptonshire
NN7 4UF
United Kingdom

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk