SERVICE STANDARDS
Quality Policy
Clear quotations, reliable communication and accurate documentation for business recycling services.
Website edition: 5 October 2026 · Quality Waste Limited
Service requirements
Understand the customer’s waste, quantities, collection access and documentation needs before confirming work. Explain what is included, any exclusions and the basis of pricing.
Delivery and records
Plan work with appropriate personnel and partners, maintain relevant records and communicate changes promptly. Documents and certificates must reflect the actual service and agreed reporting level.
Learning and responsibility
Staff should raise errors, near misses and improvement opportunities. Management should review complaints, recurring issues and supplier performance and take proportionate corrective action. This policy does not assert an ISO certification. Ask for current certificates where required.