WEBSITE & CUSTOMER CARE
Complaints Policy
How to raise a concern about a collection, paperwork, communication or another part of our service.
Website edition: 5 October 2026 · Quality Waste Limited
Tell us what happened
Contact sales@qualitywaste.co.uk or call 03330 386560. Include your business name, booking reference if available, what happened, relevant dates and the outcome you would like. Photos or documents can help; avoid unnecessary personal information.
Our response
We aim to acknowledge complaints within two working days. We review the booking and evidence, identify a contact for the case and explain the next steps. Where investigation takes longer, we aim to keep you informed rather than promise an outcome before the facts are known.
Escalation
If you remain unhappy, ask for a management review and explain which part of the response you dispute. We consider the concern fairly and explain our conclusion and any proposed action. Silence is not treated as proof that you agree with a resolution.
Other routes
This procedure does not restrict statutory rights or access to relevant regulators or the courts. Privacy concerns can be raised with the ICO. We do not claim membership of an ombudsman or dispute-resolution scheme unless that is separately confirmed. Feedback helps us improve our Quality Policy.