SERVICE STANDARDS
Confidential & Product Destruction Policy
Agreeing secure handling, destruction instructions and evidence for paper, products and returned stock.
Website edition: 5 October 2026 · Quality Waste Limited
Authority and instructions
Customers must have authority to send goods or records for destruction. Confirm whether stock is to be recycled, destroyed, held or otherwise handled. Do not assume returned products are eligible for resale. Flag confidentiality, brand protection and personal-data requirements before dispatch.
Handling and treatment
Restrict handling to the agreed purpose and authorised people. Identify hazardous components, batteries and other materials that need separate treatment. Destruction methods and downstream routes must be suitable for the items and agreed security requirements.
Evidence and exceptions
A Certificate of Destruction is included with confidential paper and product destruction services. A Certificate of Data Destruction is included with shredding of data-bearing media. Additional weights, stock counts, serial-number reports, photographs or witnessed work should be discussed separately. Records must accurately describe the work completed and any exceptions.
Returns partners
For ecommerce returns, agree the address, identifiers, volume, custody, reporting and pricing basis before directing parcels to us. A processing agreement may be needed where we handle personal information on a customer’s instructions. Contact us for service-specific terms.